FAQs
Ordering
What size are the plants when they are shipped?
What size are the plants when they are shipped?
All plants shipped are in 1, 2 or 3-gallon containers as listed in the
product name. We guarantee that they will be fully rooted and matured into their pots. Keep in mind that dwarf varieties may be smaller than expected.
What if I want to speak to someone?
What if I want to speak to someone?
Our phone number is 866-618-5659. Feel free to call Monday through Friday, from 7am CST to 2pm. Leave a message if no one picks up and we’ll respond during business hours.
You can also email us at info@plantsbymail.com and we will contact you ASAP. Response times vary, but we respond to all inquiries and questions within 24 hours and most times within the hour.
Do you shift smaller material to bigger pots
Do you shift smaller material to bigger pots
All our plants are grown on our 500-acre nursery in Southern Alabama. During the year's peak, we have over 5 million plants on the ground. We do not have time to shift 1-gallon plants into 2 or 3-gallon pots.
Every plant that is grown starts with a cutting that is started in a 1-inch liner tray. Once mature enough, each plug is put into the pot size that it will eventually be sold in. This means a 3-gallon plant starts in a 3-gallon pot. The calendar dictates the ready date and plants are released to sell once the quality team approves it.
If you receive a plant that is not fully rooted, it is likely that the plant wasn’t quite ready to sell, and we’ll be happy to provide information on how to establish the plant or provide a replacement.
Shipping
When will my plants ship?
When will my plants ship?
The majority of orders will be shipped the following business day, except orders placed on Thursday during times of extreme weather (hot or cold) that may be held over the weekend. Unpredictable weather conditions may delay orders. You will receive an email confirmation with your tracking number on the day that your plants are shipped. Orders going to California, Oregon, or Washington must be delayed by at least a day for additional environmental regulatory processing.
How are my plants shipped?
How are my plants shipped?
All plants are shipped by standard UPS or FedEx ground service. Visit our shipping and packaging page for more details.
How long will it take to receive my order?
How long will it take to receive my order?
Visit our transit time page to see a map showing estimated shipping times. Shipping times are calculated at checkout.
How are my plants packaged?
How are my plants packaged?
The plants are bagged and cinched to prevent soil from spilling and then placed in secure shipping boxes. Read more about our shipping and packaging process.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
What kind of guarantee do you have on plants?
What kind of guarantee do you have on plants?
We guarantee live healthy plants at the time of delivery. View our complete guarantee.
