Frequently Asked Customer Questions | Plantsbymail.com

Since 1998, Plantsbymail.com has been the home gardener’s and landscapers trusted source to buy plants online. Our Collection includes tired and true commodities and exclusive branded flowering shrubs, such as Encore Azalea, Drift Ground Cover Roses, the Southern Living Plant Collection, Endless Summer Hydrangeas, and the Knock Out Rose Series.

Grown and shipped from the same location, each of your plants is carefully selected at the peak of quality and shipped directly to your doorstep. Our collection changes seasonally; please check back often to find new and exciting plants for your garden!

The majority of orders will be shipped the following business day, with the exception of orders placed on Thursday during times of extreme weather (hot or cold) that may be held over the weekend. Orders may be delayed by unpredictable weather conditions. You will receive an email confirmation with your tracking number on the day that your plants are shipped. Orders going to California, Oregon, or Washington must be delayed by at least a day for additional environmental regulatory processing.
 
All plants are shipped by standard UPS or FedEx ground service. Visit https://plantsbymail.com/shipping-and-packaging for more details
 
The containers are bagged to prevent soil spilling and then placed in secure shipping boxes. Read more about our shipping and packaging process.
 
We guarantee live healthy plants at the time of delivery. View our complete guarantee.
All plants shipped are in 1, 2 or 3-gallon containers as listed in the product name. We guarantee that they will be fully rooted and matured into their pots. Keep in mind that dwarf varieties may be smaller than expected.
The only States we can not ship to are HI & AK.
No, but we do recommend southernbulbs.com for Southern Living Plant Collection Bulbs.
Yes, our phone number is 866-618-5659. Feel free to call Monday through Friday, from 7am CST to 2pm. Leave a message if no one picks up and we’ll respond during business hours.
You can also email us at [email protected] and we will contact you ASAP. Response times vary, but we respond to all inquiries and questions within 24 hours and most times within the hour.

Here is a map generated from the shipping estimator from UPS with estimated shipping times from our area to yours.

While our orders are always processed in a timely manner, we can’t control the volume of packages currently being sent by other vendors via UPS or FedEx.

Shipping delays are usually attributed to America’s current increase in shopping remotely for goods. 

If you experience any problems with your order, don’t hesitate to reach out to [email protected]. 

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